Thank you for shopping at Polavie. We are committed to providing clear and reliable shipping information so you know what to expect when placing an order.
1. Shipping Destinations
Polavie offers shipping to the United States and other eligible international destinations.
Available shipping methods and delivery options depend on your shipping address and will be displayed at checkout.
If a destination is not available at checkout, we are currently unable to ship to that location.
2. Shipping Fees
Standard shipping starts at US$19.99 per order.
Shipping fees are calculated based on the total package weight, delivery destination, and selected shipping method.
The exact shipping cost will be displayed at checkout before you complete your purchase.
| Shipping Method | Shipping Fee |
|---|---|
| Standard Shipping | Starting at US$19.99 |
| Express Shipping | Calculated at checkout, where available |
| International Shipping | Calculated at checkout based on destination and weight |
Shipping charges may increase for heavier orders, multiple bedding sets, or certain destinations.
Any applicable shipping fees will be disclosed before payment.
3. Order Processing Time
Orders are generally processed within 3–7 business days after payment confirmation.
Our order processing days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may be extended during peak shopping periods, holidays, or unexpected operational disruptions.
If an item requires additional preparation time, relevant information will be provided on the product page or communicated to the customer.
4. Estimated Delivery Times
Estimated shipping transit times after dispatch are:
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Shipping | 5–8 business days |
| Express Shipping | 4–6 business days |
| Economy Shipping (where available) | 7–10 business days |
Total Estimated Delivery Time = Order Processing Time + Shipping Transit Time
For example, an order shipped by Standard Shipping may take approximately 8–15 business days in total, including processing and transit.
Delivery estimates are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, and other circumstances beyond our reasonable control.
International orders may require additional delivery time depending on the destination.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.
Tracking information may take up to 48 hours to become active after dispatch.
You can use the tracking number to follow the progress of your shipment through the designated carrier's tracking system.
6. International Shipping and Customs
International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.
Customs clearance procedures may cause additional delivery delays.
Customers are responsible for reviewing applicable import requirements in their destination country.
7. Shipping Address Accuracy
Please ensure that your shipping address, contact information, and postal code are accurate before completing your order.
If you notice an error in your shipping information, please contact our customer service team as soon as possible.
We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect address may apply.
8. Delayed or Lost Packages
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If the tracking information does not provide a clear update, contact our customer service team with your order number.
We will assist you in investigating the shipment with the relevant shipping carrier.
If a package is confirmed lost in transit, we will work with you to provide an appropriate resolution in accordance with applicable consumer protection laws.
9. Damaged or Incorrect Items
If your bedding set arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible after delivery.
Please provide your order number, a description of the issue, and photographs of the affected item and packaging where available.
We will review the issue and assist with an appropriate resolution under our Return & Refund Policy and applicable law.
10. Shipping Delays
Shipping delays may occasionally occur due to severe weather, public holidays, customs inspections, carrier disruptions, or other unforeseen circumstances.
We will make reasonable efforts to assist customers with shipment-related concerns and provide available updates.
11. Contact Us
If you have questions about shipping, delivery, or your order, please contact Polavie through the customer service information published on our Contact Us page.
Website: https://polavie.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
We aim to respond to customer inquiries as promptly as possible during business hours.